1. Once I've submitted my order, how long will it be before I can see a final proof of my design?

2. I would like something printed other than the designs I see on your web site. Can you give me a quote on that?

3. What size will my design be?

4. Can I add to, change or cancel my order in any way after I submit it?

5. Can I place an order using a purchase order?

6. Do you accept personal checks as payment?

7. What if I don't see my mascot or sport listed?

8. I don't see the specific Pantone ink color I want. Can you print ink colors other than the ones you show?

9. What if my shirts don't fit the way I expected them to?

10. What if the design on my shirts is not what I was expecting?

11. How much time will it take to receive my order?

12. I don't see my question addressed here, how can I contact you?

13. How does screen printing work?

14. Is the printing you do printed directly on the garments or will it peel off?

15. How is screen printing or embroidery prices determined?

16. How will my order be shipped?

17. Do you accept RUSH orders?

1. After verifying your order, you should see a final proof of your design in your email within 48 hours (week days). Please make sure you are checking your email daily, as the faster you give your approval to go ahead, the sooner we can begin production.

2. We have set up our prices utilizing the design templates we have already created, saving you art and set up costs. However, we realize there are situations where our designs just will not work for your project. We would be happy to give you a quote on a custom design. The sky's the limit in this case. You will also have access to 1,000's of other garment style and products to choose from.

3. Generally, full front and back designs are usually sized between 10" - 12" in width, but will need to be sized to fit on your smallest garment size. Small left or right chest designs between 3 1/2" - 4" wide, small center chest designs approximately 6" wide. If you have other dimensions in mind, please note that in the Special Instruction part of your order form. If you will be ordering Youth Small Hooded Sweatshirts as part of your school order, we will need to discuss the print size with you in advance.  The print area available on that size is very small due to the pouch pocket.  Your design will need to be sized to fit in that small area and will be the size that is printed on all of your garments up to Adult 4XL.
You may opt to either not offer that size - skipping up to a Youth Medium - or print on the back of those hooded sweatshirts. We can discuss this with you prior to placing your order.

4. Yes, you have 24 hours to make any changes. Changes will be accepted in writing only, i.e. Fax or email. Please be sure and reference your school name with your instructions. We will contact you for clarification if needed. Be aware that changes could slow our production schedule down, and your order may take several days longer to produce and ship. No changes will be accepted by phone. If a cancellation is necessary, all costs associated with work performed to date of cancellation will be invoiced. Cancellations must be in writing and acknowledged by School Rock Cafe.

5. Yes, we accept purchase orders from legitimate organizations. Purchase orders must be submitted via US Mail or FAX. You must have an authorized signature on the order, and include that persons phone number for verification. The production process will be begin after the verification of the purchase order. If you are a business, your initial order must be paid for by credit card or check (upon approval). Purchase orders may be used for any subsequent orders.

6. Yes, we accept personal checks as payment, but please allow 1-2 weeks to our production time to allow check clearance. Please mail checks to School Rock Cafe 7406 43rd Ave. NE, Marysville, WA 98270. Be sure and send a copy of your order along with the check.

7. Please contact us with any mascot requests. We would be happy to consider adding your mascot category to our list. If you are asking for your specific mascot, please refer back to question 2.

8. Yes, we would be happy to use your specific pantone color. We charge $10.00 per color for mixing. Please note your color choices in the Special Instruction area of the order form.

9.We have made every effort to utilize brands that are common in the marketplace today. Please order the sizes you generally wear. 100% cotton will usually shrink slightly (approximately 3-5%), depending on how it is washed and dried. 50/50 poly/cotton blends will usually shrink very little. Decorated clothing is not returnable.

10. We have made every effort to make sure your design is exactly what you asked for. Before we print each order, we will email a digital proof of your design for you approval. It is your responsibility at that time, to check for correct spelling, ink colors, and correct design format.

11. We require approximately 10 - 14 business days to produce your order after we have received your art approval. Shipping time is additional. Please refer to our shipping chart for estimated ship times.

12. Please feel free to contact us via email, phone or fax with any questions you may have. Our business hours are 9:00 - 5:00 PST.

13. The screen printing process requires a screen to be created for each color in each design. Inks are then pressed through the screen in layers to create the exact likeness of your design on your garment.

14. The process you are thinking of is Heat Press Transfers. We print your design directly on your garment, color by color using a heat activated ink, which will stand up wash after wash after wash!

15. Screen printing prices are based on quantity, shirt color, imprint location(s), and the number of print locations. The total number of garments you order will make a big difference in the prices you are charged. The more garments you order, the less expensive they become. The color of garment is also important. White is the least expensive color and any colored or dyed garment will cost more. The number of print locations on a garment also increases the cost. A garment with a 2 location print will cost more then a garment with a 1 location print. Each ink color you add to your design will cost more to print. A 1 color, 1 location print on a white garment is the least expensive choice if price is an issue. The size of the design does not affect the price. A small chest design will cost the same to print as a large full front or back design. Embroidery prices are based on the quantity of garments you order as well as how many stitches are in your design. Usually, the larger your design, the more costly to stitch. Number of thread colors is not an issue.

16. Most orders are shipped via UPS Ground . Please let us know if you need faster shipping. Free shipping applies only to UPS Ground within the continental United States. We will estimate additional shipping cost for you if you live outside of this area. UPS will not deliver to a PO Box.

17. We do not offer RUSH services at this time. We can, however, offer faster shipping options with 3 day UPS, 2 Day UPS and 1 day UPS.